Refund Policy

At Sue Caterfly, we take great care in packaging and shipping our books to ensure they arrive in perfect condition. However, we understand that sometimes shipping mishaps can occur. If you receive a damaged book, we are happy to offer a replacement or refund.

​

Eligibility for Refund or Replacement
To qualify for a refund or replacement, please ensure the following:

✔️ The book was purchased directly from our official website.
✔️ The damage was caused during shipping and is not due to normal wear and tear.
✔️ You contact us within 7 days of receiving your order.
✔️ You provide clear photos of the damaged item and packaging.

​

How to Request a Refund or Replacement
Email us at 📧 suecaterfly@gmail.com with: Your order number
Photos of the damaged book and packaging
A brief description of the issue
Call us at 📞 (321) 318-7202 for immediate assistance.
Mail your request (if necessary) to:
Sue Caterfly
55 South State Ave.
Indianapolis, IN 46201

Resolution Process
After reviewing your request, we will confirm whether you qualify for a replacement or refund. If eligible, we will send a new copy of your book or process a refund within 7-10 business days. 

Refunds will be issued to the original payment method.

Additional Notes
If your order is lost in transit, please contact us for assistance.

We appreciate your support and will do our best to ensure a smooth resolution! 😊📚✨

For any questions, feel free to reach out—we’re happy to help!